Shipping Information

Standard Delivery

Delivery within two working days.

£4.95

Next Day Delivery

Delivery the next working day for orders placed before 6 PM.

£9.95

Please be aware that for orders over £100, a signature will be required upon delivery.

Next day delivery excludes the following postcodes:

DD9-11

DG5-9

FK17-21

KA27-30

KY10

KY14-16

PA20-38

PA41-49

A60-78

PA80

PH5-9

PH11-13

H15-26

PH30-50

PO30-41

TD5

TD15

TR21-25

FAQs

Standard delivery (Royal Mail Tracked 48) to anywhere in the UK - £4.95
Next Day Delivery (Royal Mail Tracked 24) - £9.95
Orders with a £49.95+ total basket value - Free

We work closely with Royal Mail and other courier partners to get your glasses delivered directly to you. The majority of orders are shipped within 7 days from order date; however, more complex orders may take longer, although we work hard to ensure even the most complex prescriptions are dispatched within 14 days of being authorised by our opticians. You will receive a confirmation email as soon as your order has been dispatched from our warehouse.

If you’ve received an email to notify you that your order has been dispatched but you haven’t yet received it after 10 days, contact us and we will try to resolve this as quickly as possible for you.

In the unlikely event your glasses are damaged on arrival, please contact our customer service team who will do their best to resolve this for you.

If you have received the wrong pair, please contact our customer service team.