Returns should be sent to: MYSAA Vision, 137 Kilburn High Road, London, NW6 7HR
Reminder: Hold onto your postage receipt until the refund or exchange process is complete.
Frequently Asked Questions
If you wish to cancel your order, please contact us as soon as possible. If your order has already been dispatched, we unfortunately cannot cancel or amend your items.
Once your cancellation is processed, your refund will be issued within 3-5 business days.
If you've received your order and decide you'd like to make changes, we're happy to assist you with an exchange instead.
Exchanges are processed within 3-5 business days of receiving your item. Contact us via email or phone to initiate the process.
Exchanges can be performed for the same product with a different prescription, or for a different product of the same value.
When an exchange is requested for a product of different value, the price difference will be calculated excluding the delivery charge of the original purchase.
In the unlikely event that your package arrives damaged or fails to arrive, we will initiate a claim with our courier and arrange for a reshipment or refund.
You will be sent a Denial of Receipt form to complete and return within 1–2 business days.
All claims must be reported within 21 days of purchase.
Prescription glasses and sunglasses must be returned unused, scratch-free, and with all accessories included.
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