How can we help?
Everything about ordering, delivery, returns and your prescription. Can’t find it? Message us and a real person will reply.
Delivery & shipping
Timeframes, tracking, costs and where we ship.
Returns & refunds
Changed your mind or something isn’t right? Here’s how.
Prescriptions & lenses
What we glaze, single-vision cover and turnaround.
Privacy
How we handle your data and prescription details.
Terms of service
The terms that apply when you order from us.
Track my order
Find your tracking link or check where your order is.
Common questions
How long will my order take?
Frames without a prescription are dispatched quickly. Single-vision prescription orders are glazed in the UK and usually dispatched the next working day, then sent on a tracked service.
Can I use my own prescription?
Yes. Enter the values from any current prescription, or upload a photo at checkout. We check it before glazing and get in touch if anything looks unclear.
What if the frame doesn’t fit or feel right?
Get in touch within the returns window and we’ll help. Non-prescription frames can be returned unworn; for glazed prescription orders, message us and we’ll sort out the best option for you.
Do you offer varifocals or bifocals?
At the moment we glaze single-vision prescriptions only. If you need varifocals, message us and we’ll let you know as soon as that changes.
Are the frames genuine?
Yes. Every frame is a genuine branded product sourced through official distributors.
Still stuck? Talk to us.
Message us on WhatsApp, call, or email and a real person will help. We usually reply within the hour on WhatsApp during opening times.